Open Positions:- 1

Work Location:- Mumbai

Work Timings:- Rotational Shift

Responsibilities:-

• Responsible for logging tickets/calls, monitoring calls, and assigning calls to respective customer support engineers.
• Providing the first level of remote technical support to clients.
• Making sure that the tickets/calls are responded to within the required time frame to meet the SLAs.
• Escalating the calls to the support manager if tickets are not responded to or resolved within the time frame.
• Follow up with clients, support engineers, managers, and vendors for pending calls.
• Giving courtesy calls to clients and taking feedback from clients.
• Preparing and scheduling daily, weekly, and monthly MIS reports and sending the reports to clients and managers.
• Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries, etc. as per client requirements.
• Good communication.

Candidate Profile:-

Experience:-

• 2-3 yrs. of relevant experience in IT Service Desk or IT Call Coordination.

Qualification:-

• BE/BTech/B.Sc./BCA/ HSC + Diploma (with specialization in Telecom/IT/Computers/Electronics)

Requirements:-

• Good communication skills and confidence level.
• Should be self-motivated as well as a team player.
• Problem-solving skills and multitasking ability.

Open Positions:- 1

Work Location:- Charni Road, Mumbai

Work Timings:- General Shift

Responsibilities:

• Lead and manage the service desk team (CC and L1/L2 Engineers), providing guidance, support, and mentorship
• Ensure high-quality service delivery by monitoring ticketing tools and ensuring tickets are assigned, prioritized, and resolved within defined SLAs
• Collaborate closely with engineering teams to identify root causes of issues and implement effective solutions
• Develop and implement best practices for incident management, problem management, change management, and knowledge management
• Analyse service desk metrics to identify areas for improvement and track team performance
• Act as an escalation point for complex issues or dissatisfied customers, ensuring timely resolution
• Coordinate with other teams across the organization to ensure seamless communication and collaboration
• Create training programs to enhance the technical skills of the service desk team members
• Stay up-to-date with industry trends and advancements in service desk technologies
• Coordination with Client and Geekay HO
• Rostering of the Team and maintaining attendance records
• Addressing the grievances of team members
• Preparing, Presenting, and maintaining daily, weekly & monthly MIS reports to Client and Geekay HO.

Candidate Profile:

Experience:

• 6 -7 years (Total experience)
• 3 years (Relevant experience)

Qualification:

• Diploma/B.Sc./BCA/B.E (with specialization in Telecom/IT/Computers/Electronics)

Requirements:

• Prior experience as a Service Desk Team Lead or similar role is essential
• Demonstrated expertise in using ticketing tools (e.g., Service Now) and managing end-to-end service desk operations
• Strong technical background with knowledge of various operating systems, networking concepts, and IT infrastructure components
• Excellent leadership skills with the ability to motivate a team towards achieving objectives
• Exceptional problem-solving and decision-making abilities
• Excellent communication and interpersonal skills to effectively interact with stakeholders at all levels
• Ability to work under pressure and prioritize tasks in a fast-paced environment

Open Positions:– 1

Work Location:- Ghatkopar, Mumbai

Work Timings:- General Shift

Responsibilities:-

• Responsible for Generating new business and clients.
• Responsible for driving Sales & marketing strategies of the organization
• Responsible for handling the sales & thereby creating & maintaining everlasting business relationships.
• To engage in the end-to-end sales cycle from lead generation, prospecting, requirement gathering, aligning with pre-sales for solution design, proposal drafting, negotiating, order closing, execution, and collecting payments.
• Responsible for Customer prospecting and mapping: Identify, prioritize, and plan the most applicable marketing approach.
• Identify and reach all stakeholders, influencers, decision-makers, and end-users.
• Responsible for creating a market for solutions for different verticals using suitable data collection technologies for different applications in that vertical.
• Responsible for tracking market competition and maximizing market share.
• Responsible for establishing a network with other key stakeholders within the business to share current information on company products, services, and solutions.
• Responsible for coordinating with various different departments like the operations team, recruitment team, and legal team to ensure the smooth functioning of the process.
• Engage in organizations’ other Marketing & PR activities such as participation in Exhibitions, and organizing conferences.

Candidate Profile:-

Experience:-

• 2-5 years of relevant experience

Qualification:-

• Any Graduate

Requirements:-

• Should have done sales in IT FMS Support, and IT Staff Augmentation.
• Proven track record of min. sales of 2Cr per Annum.
• Should know about FMS, T& ampm Contracts.
• Good Customer database.
• Should be self-motivated as well as a team player.
• Problem-solving skills and multitasking ability.
• Good communication & presentation skills.

Open Positions:– 1

Work Location:- Hybrid (Ghatkopar)/ Work from Home

Work Timings:- 7:30 PM to 5:00 AM (IST) or Flexible as per different time zones of the USA

Responsibilities:-

• Manage the entire life cycle of the recruitment process for clients in the USA.
• Understanding clients’ requirements and preparing action plans accordingly.
• Utilizing different Job Portals, databases, referrals, different social media, etc. for sourcing relevant candidates.
• Interacting with the candidates, briefing them about their JD.
• Screening and shortlisting them.
• Coordinate with the Candidates and clients for interview schedules of shortlisted candidates.
• Understanding the feedback from clients and improving self-productivity.
• The primary level of background checks and collecting documentation from candidates.
• Negotiating with potential selected candidates and providing offers to them.
• Ensuring candidates join as per the accepted offer.
• Preparing periodic recruitment reports and presenting them to respective management.

Candidate Profile:

Experience:-

• 3-5 yrs. of relevant experience in the Healthcare industry for USA Clients.

Qualification:-

• Any Management Graduate/Postgraduate, Medical background is preferable

Key Requirements:-

• Strong understanding of Healthcare Industry requirements.
• Knowledge of recruitment of Nurses, Nursing Assistants, Doctors, Therapists, Admin staff of hospitals & healthcare facilities, etc.
• Experience in recruiting US Citizens and Green Card holders and should know different US geographical locations and work Visas.
• Understanding of contract and FT positions.
• Ability to display deep sourcing skills and excellent candidate assessment skills.
• Should be self-motivated as well as a team player.
• Excellent communication skills and excellent customer service attitude.
• Problem-solving skills and multitasking ability.

Open Positions:– 1

Work Location:- NCR / Bangalore/ Mumbai

Work Timings:- Between 9 AM to 10:30 PM (8 hours shift)

Note:- For the Initial 15-20 Days the person will be in Ahmedabad for training purposes.

Job description:-

1. Influence Target audience and build Opportunity pipeline: Training/workshops as possible within the concerned region to establish our influence (authority) in the eyes of potential clients. Identify target customers and reach out to them using appropriate channels. Setting up and facilitating meetings with the prospects. Engage prospects and segment them to the appropriate opportunity list. Create opportunities for Audit or a project.

2. Opportunity and contract: Responsible for managing new customer acquisition independently. Follow the customer acquisition cycle from qualified lead to contract. Probe clients’ business needs, opportunities, and objectives by conducting discovery meetings with CMOs, Digital Product managers, and C-level executives. You will lead and become a point of contact between internal delivery teams and the prospect. Conducting educational workshops. Prepare proposal/Quote and liaison with legal teams to ensure smooth empanelment and approval of the contract

3. Building Deep Relationship & Value creation: Nurture, grow, and own the existing portfolio relationships, so that eventually it leads to a deepening of relationships and renewal of the existing contract. Maintain a healthy relationship with the business and Finance POC and influence them to clear overdue payments.

4. Data management & reporting: Ensure sales processes are followed and actively contribute to the improvement of sales process. Collect feedback and reviews from existing customers. You will ensure just-in-time data management using deployed lead management tools. Ensuring client and prospect data on the software tools is up to date. This will include the opportunity stage, prospect list, contracts, and invoices. Prepare monthly reports and timely share them with your line manager

Candidate Profile:

Experience:-

• 2-5 yrs. of relevant experience

Qualification:-

• Any Graduate/Any Post-Graduate

Requirements:-

• Probe client’s business needs, opportunities, and objectives by conducting discovery meetings with CMOs, Digital Product managers, and C-level executives.
• Understand the context and create a solution framework leveraging the Google GMP ecosystem and C4M framework that acts as a building block to address client tactical and strategic problems.
• Identify the knowledge gap and create a workshop framework. Deliver workshops on GMP tools such as GA360, Firebase, Lookerstudio, and internally built data science solutions.

Open Positions:- 1

Work Location:- NCR / Bangalore

Work Timings:- Between 9 AM to 10:30 PM (8 hours shift)

Note:– For the Initial 15-20 Days the person will be in Ahmedabad for training purposes

Job Description:-

• Own the demand generation responsibilities for the respective region/territory assigned.
  ● Be responsible for generating new business for Google Cloud in the SMB market.
  ● Be working towards the fulfillment of allocated sales targets.
  ● Drive deals to closure working with cross-functional teams internally and externally.
  ● Be responsible for managing the alliance with the Google team
  ● Demonstrate a technical understanding of Google platform offerings
  ● Work with SMB clients to assess their current IT infrastructure and business needs and provide recommendations for cloud adoption.
  ● Develop and implement cloud strategies and solutions that meet the client’s requirements and align with their business goals.
  ● Understand the client requirements and align the technical/delivery team accordingly.
  ● Provide ongoing support and maintenance for cloud solutions to ensure optimal performance, security, and scalability.
  ● Develop and maintain strong relationships with clients to ensure client satisfaction and retention.
  ● Build a sound knowledge of Google Cloud, passing your Cloud Digital Leader Certification within 3 months of joining.
  ● Required Qualifications:
  ● Bachelor’s degree in Computer Science, Information Technology, or a related field.
  ● Proven experience as a Sales professional/marketer/Consultant, with a minimum of [2-5] years of experience
  ● Strong understanding of cloud technologies, including IaaS, PaaS, and SaaS.
  ● Excellent communication and interpersonal skills with the ability to build strong client relationships.
  ● Strong analytical and problem-solving skills with the ability to identify and resolve issues in a timely and effective manner.
  ● Ability to work independently as well as collaboratively in a team environment.

Candidate Profile:

Experience:-

• 2-5 yrs. of relevant experience

Qualification:-

• Any Graduate/Any Post-Graduate

Requirements:-

We are looking for an aspiring sales professional to work as a Google Cloud Consultant who will be responsible for providing expert guidance and support to Small and Medium-sized Businesses (SMBs) in their cloud adoption journey. As a Cloud Consultant, you will work closely with clients to identify their needs, design and implement cloud solutions, and provide ongoing support to ensure optimal performance.

The job requires excellent communication skills, stakeholder management, and relationship-building skills. The ideal candidate would have 2-5 years of experience in sales/marketing or any business development roles. Knowledge of the Cloud and technology would be a plus.

Open Positions:- 1

Work Location:- NCR & Mumbai

Work Timings:- Between 9 AM to 10:30 PM (8 hours shift)

Note:- The individual will undergo training in Ahmedabad for the initial 15-20 days

Responsibilities:

1. Responsible for the expansion of the account in terms of provisioning solutions. This needs to further lead to an increase in revenue:

• Ensure SAM shows value addition and needle movement in the Client’s KPIs/goals/problem area by the ongoing delivery of solutions/services
• SAM should identify opportunities in the existing account which can be an upsell/cross-sell and close the opportunity in terms of sales with the existing client
• Able to connect the client’s problems/KPIs to our offerings
• Probe CMO’s strategic problem through discovery meeting
• Ability to create solution presentations aligned with client’s strategic challenges
• Ability to make customers agree to the proposed solution and inspire them to change their behavior

2. Build client and partner relationships:

• Navigate the client’s internal hierarchy to generate superior relationships & influence & ensure each SAM reaches out to the different POCs
• Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies

3. Be a client’s partner to provide the client’s perspective to the delivery team to drive value to the customer in sync-ups:

• Ensure we add value in account reviews by showing client value in our solutions/services, addressing the points covered in the last meeting utilizing the customer time for value addition, and not stating the obvious
• Be gilding light to the internal delivery team to provide them with perspective of the client’s key goals

4. Manage effective Project Management practices for internal & external stakeholders:

• Drive consolidation of different activities that are going in parallel to thread them into a singular project
• Set client’s expectations for the project’s timeline, outcome and good or bad results a given project can lead to
• Alert client if time and resources can drive project to failure
• Ensure that billability is as per the scope of work and so is the collection as per contracts
• Ability to understand project risk and translate it to the delivery team with suggestions to mitigate it

Candidate Profile:

Experience:

• 2-5 yrs. of relevant experience

Qualification:

• Any Graduate/Any Post-Graduate